faq

Biz Sidekick
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Frequently Asked Questions
Straight answers about how Biz Sidekick works for franchise operators and small businesses.
What is Biz Sidekick?
Biz Sidekick is an AI assistant from Cerdafied Solutions LLC that answers questions from your own business documents. You upload your operations manual, employee handbook, or company policies, then ask questions in plain language. Answers cite the document and section they came from, so you can verify them.
Can I ask questions about my franchise operations manual?
Yes. Upload your operations manual, brand standards, and franchisor bulletins, and Biz Sidekick answers questions directly from them. Instead of searching a 200-page PDF or calling your field consultant, you ask what the manual requires and get the answer with the section cited.
How is this different from ChatGPT?
Generic AI tools answer from the public internet and do not know your manual, your handbook, or your locations. Biz Sidekick indexes the documents you upload and grounds answers in them, so guidance reflects the rules your business actually operates under rather than a national average.
Do I need my franchisor’s permission to use it?
Biz Sidekick is a private tool for reading documents you already have, similar to searching a PDF on your own computer. Franchise agreements vary in how they treat confidential materials and third-party software, so check your agreement or ask your franchisor if you are unsure.
What documents can I upload?
Biz Sidekick accepts PDF, Word, Excel, PowerPoint, and Google Docs, including files imported from Google Drive. Operations manuals, employee handbooks, standard operating procedures, and policy documents all work. Individual files can be up to 25 MB.
Is there a free trial?
Yes. New Biz Sidekick accounts include 5 questions and up to 2 documents totaling 25 MB, with no credit card required. Upload a document first so the trial shows you answers from your own material. Trial documents are kept for 30 days unless you subscribe.
How much does Biz Sidekick cost?
Biz Sidekick plans are $10 per month for Starter (50 questions), $25 per month for Business (200 questions), and $75 per month for Enterprise (500 questions). Every plan includes document upload and answers grounded in your own documents. Question limits reset on the first of each month.
Can it handle a business operating in more than one state?
Yes. You set the states where you operate, and guidance accounts for each of them. This matters most when a national operations manual is silent on rules that vary by state, which is common for scheduling, breaks, and final pay.
Does Biz Sidekick replace an HR professional or an attorney?
No. Biz Sidekick helps you find and understand what your own documents say, faster. It is not a law firm and does not provide legal advice. Complex employment decisions, terminations, and disputes still warrant a qualified HR professional or employment attorney.
Who can see the documents I upload?
Documents you upload to Biz Sidekick are private to your account and are used only to answer your own questions. They are not shared with other businesses and are not used to answer anyone else’s questions.
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